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FAQ

Quick answers about plans, billing, servers and domains.

Help Center

Frequently asked questions

Web hosting places your website on a server shared with other customers and is fully managed by us — ideal for blogs, portfolios and small business sites. A VPS (virtual private server) gives you your own isolated virtual machine with guaranteed vCPU, RAM and root access. A dedicated server is an entire physical machine reserved for you, delivering maximum performance, security isolation and hardware control.

Shared and WordPress hosting accounts are activated instantly after payment. VPS instances are deployed in under 60 seconds. In-stock dedicated server configurations are provisioned within 2–4 hours, while custom builds are typically delivered within 24–48 hours.

Yes. Our migration team will move your websites, databases and email from any provider at no extra cost on all hosting and managed plans. Most migrations are completed within 24 hours with zero downtime, and we test everything before switching your DNS.

Yes. Web hosting, WordPress hosting and business email include a 30-day money-back guarantee. VPS plans can be cancelled within 7 days for a full refund. Domain registrations and dedicated server setup fees are non-refundable. See our Refund Policy for details.

We operate in New York, Dallas, Los Angeles, Toronto, London, Frankfurt, Amsterdam, Singapore, Mumbai and Sydney. You can choose your location during checkout for VPS and dedicated servers. See all locations.

We accept Visa, Mastercard, American Express, PayPal, bank transfer (SEPA & SWIFT) and major cryptocurrencies including Bitcoin, Ethereum and USDT. Invoices are issued in USD, EUR or GBP.

Introductory discounts apply to your first term. Renewal prices are always displayed clearly on every plan before you pay, and we send reminders 30, 14 and 3 days before each renewal.

Yes. All hosting and server plans can be billed monthly, quarterly, annually or every two years. Longer terms unlock bigger discounts.

There are no setup fees on web hosting, WordPress hosting or VPS plans. Some custom dedicated server builds carry a one-time setup fee, which is always shown before you order.

Add your company name and VAT/Tax ID in the client area under Account → Billing Details. All future invoices will include them automatically, and EU reverse-charge rules are applied where valid.

Ubuntu, Debian, AlmaLinux, Rocky Linux, CentOS Stream, Fedora, FreeBSD and Windows Server 2019/2022 (licence included at extra cost). You can also upload your own ISO or use one-click apps such as Docker, cPanel, Plesk and WordPress.

Yes, every VPS and dedicated server includes full root/administrator access. Dedicated servers also include out-of-band IPMI/KVM access.

Web and WordPress hosting include automatic daily backups with up to 30 days of retention. VPS plans include free manual snapshots and optional automated daily backups. Dedicated servers can add backup storage from 500 GB.

Yes. All services sit behind our always-on, multi-terabit DDoS mitigation at no extra cost. Advanced application-layer filtering is available for game servers and high-risk workloads.

Every service is backed by our 99.99% uptime Service Level Agreement. If we fall short in any calendar month, you receive service credits automatically according to the terms of our SLA.

Business and Pro web hosting plans, and WordPress Growth and Agency plans, include a free domain for the first year when billed annually.

Yes. Unlock your domain at your current registrar, get the authorization (EPP) code and start the transfer on our Domains page. Most transfers add one year to your registration.

Yes, WHOIS privacy protection is free for life on all eligible TLDs.

No. Every website we host receives a free, auto-renewing SSL certificate. Paid OV and EV certificates are available for businesses that need organization validation or a warranty.

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