Last updated: October 1, 2026
This Service Level Agreement describes the availability and support commitments BestServer.online makes for its services and the credits you receive if we fall short.
We guarantee 99.99% monthly network and infrastructure availability for all hosting, VPS and dedicated server services.
| Monthly uptime | Service credit |
|---|---|
| 99.99% – 100% | None |
| 99.90% – 99.98% | 10% of monthly fee |
| 99.00% – 99.89% | 25% of monthly fee |
| 95.00% – 98.99% | 50% of monthly fee |
| Below 95.00% | 100% of monthly fee |
For dedicated servers, failed hardware components are replaced within 2 hours of the failure being confirmed, 24/7/365.
The SLA does not cover scheduled maintenance announced at least 48 hours in advance, issues caused by customer software or configuration, attacks exceeding our mitigation capacity, suspensions for policy violations, or events beyond our reasonable control.
Submit a ticket within 30 days of the end of the affected month. Credits are applied to future invoices, are not exchangeable for cash, and cannot exceed 100% of the monthly fee for the affected service.
Questions about this document can be sent to legal@bestserver.online.